Return And Refund Policy
Return & Refund Policy
Thank you for shopping at Atalya Contact Lenses. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have [14/30] days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (receipt or order number) is required
Certain items may be non-returnable, including:
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Gift cards
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Downloadable/digital products
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Personalized or custom-made items
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Final sale items
Return Process
To initiate a return, please contact us at Atalya Contact Lenses with your order number and reason for return.
If your return is approved, we will provide instructions on how and where to send your item. Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Items sent back without prior approval may not be accepted.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within [5–10 business days]. Processing times may vary depending on your bank or payment provider.
Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [your email address].
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [48 hours] of delivery with photos of the issue so we can resolve it promptly.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at Info@atalyaco.com
Contact Us
For any questions regarding returns or refunds, please contact:
Email: Info@atalyaco.com